Refund policy

Return & Refund Policy

HIRE BNE is based in Brisbane, QLD. By booking with us, you agree to the following return and refund conditions.

No refunds will be provided for change of mind, incorrect sizing, booking mistakes, or event cancellations.
Refunds are also not offered for late deliveries caused by Australia Post, provided HIRE BNE dispatched your order before the 4PM Tuesday cut-off.
At our discretion, store credit may be issued (minus a $30 cancellation fee) if the garment is returned on time and unworn.
To be eligible for store credit, postal returns must be made via express post or dropped off before 4PM Friday. Late returns are not eligible for credit.

For Australia Post delays, we offer a store credit of the hire value plus 10%, minus postage fees.
Refunds are not offered due to postage delays outside our control.

Postal hires must be returned via express post the next business day after your event by 4PM, or a $15 per day late fee applies.
Pick-up hires must be dropped back the next business day by 5PM, or a $15 per day late fee applies.

Incorrect returns (sent to the wrong address, by standard post, or returned late) may result in additional compensation charges.
If your late return prevents another customer from hiring the same item, you may be liable for the value of the lost hire.

If you have any questions, feel free to email us at hire.bne@outlook.com or DM us on Instagram at @hire.bne.