FAQ

Frequently Asked Questions

How do I hire a dress?

You can hire directly through our website or by messaging us on Instagram. Full payment is required to secure your booking.

Where is HIRE BNE based?

We are based in Brisbane, with our in-home studio located in Hamilton, Brisbane. Pick-ups are by appointment only.

Do you offer postage?

Yes. We offer Australia-wide express shipping with a return satchel included. Orders must be placed by Tuesday 4PM for weekend events.

Can I try on before booking?

Yes! Try-ons are by appointment. A $10 non-refundable fee applies, which is deducted from your hire if you book within 48 hours.

What if my item arrives late?

If your item is delayed due to Australia Post, we offer a store credit for the hire value +10%, minus shipping. Refunds are not offered for postage delays.

Do you offer refunds?

We do not offer refunds for change of mind, incorrect sizing, booking errors, or event cancellations. Store credit may be issued in eligible cases.

What if I return an item late?

Late returns will incur a $15/day fee. Returns must be dropped off or posted back the next business day after your event.

Can someone else collect or return my item?

Yes, but please let us know in advance and ensure they follow the same return conditions.

Can I pay a deposit to hold an item?

No. Garments are only secured once full payment is made. We do not accept deposits.

Still have questions?

Email us at hire.bne@outlook.com or DM us on @hire.bne — we're happy to help!